IT Incident Investigation and Root Cause Analysis
I investigate server, network and application failures using evidence: event timing, logs, metrics, changes and dependencies. The goal is not only to restore a service but to identify the likely root cause and reduce recurrence.
Discuss Your TaskWhen This Service Helps
This service is useful for recurring freezes, website or VPN outages, sudden load spikes, post-update failures and situations where a restart helps temporarily without explaining the cause.
- a restart restores service but the failure returns
- logs are distributed across systems with inconsistent time
- the change that caused the problem is unknown
- multiple teams alter the system during the incident
- no report or prevention work follows recovery
What the Work Includes
- recording of symptoms, timing, impact and actions already taken
- preservation of available logs and system state
- timeline construction and hypothesis testing
- safe service recovery with acceptance checks
- a concise incident report covering cause, contributing factors and prevention
What You Receive
- the service is returned to a verified operating state
- confirmed causes are separated from assumptions
- available and missing evidence is explicitly recorded
- specific monitoring and prevention actions are assigned
How the Work Is Delivered
Frequently Asked Questions
Can the exact root cause always be guaranteed?
Not always. Logs may have expired, monitoring may be absent, or restarts may have changed the state. The report separates confirmed evidence from probable conclusions.
What should we do before an engineer connects?
Record the exact time, user-visible symptoms and recent changes. Avoid deleting logs or performing many uncoordinated restarts where possible.
Why is an incident report useful after recovery?
It preserves the timeline, impact, technical cause, actions taken and specific measures that reduce the probability and duration of future incidents.